TERMS AND CONDITIONS FOR CONSUMER
Status November 2020
1. Conclusion of contract / possibility of correction
The customer's order represents an offer. A contract is only concluded after acceptance on our part. An order is only possible if all mandatory fields marked with * on the order form have been completed. If information is missing or if we cannot fulfill the order for other reasons, the customer will receive an error message. Before the final submission of the order, the customer is given the opportunity to correct his order. The customer receives supporting detailed information directly during the ordering process.
As soon as the order process is completed, the customer will be notified of this through an information window "Thank you for your order". This does not yet represent an acceptance of the customer's offer on our part.
2. Acknowledgment of receipt
Once we have received the order, the customer will be notified of the receipt of his order via the email address he has provided. This communication does not yet represent an acceptance of the customer's offer on our part.
3. Contract storage
The purchase contract is saved by us, but is not accessible to the customer via our web shop. If the customer wants to print out the contract text after placing his order, he can proceed as follows: Open and print out the email confirming the order.
4. Contract language
The contract language is English.
5. Delivery restrictions
The webshop is aimed at Europe. We ship to delivery addresses in these countries.
Shipping costs and orders outside Europe on request by email to firstname.lastname@example.org.
6. Self pickup
We do not offer collection by the customer.
7. Codes of conduct
We work on the basis of the following code of conduct: Austrian e-commerce quality mark. You can find this at https://www.guetezeichen.at/.
8. Clarification that the webshop is not yet legally an offer
The presentation of the goods in the web shop does not constitute a binding offer in the legal sense. It is merely a request to the customer to make an offer.
9. Conclusion of contract
The customer's order represents an offer. A contract is only concluded after acceptance on our part. The acceptance takes place with the dispatch of the ordered goods. Our confirmation of receipt of the customer order by email is not an acceptance of the offer on our part.
10. Loyalty of the customer to his offer
The customer is bound to his order for two days from receipt of this order. The statutory right of withdrawal (right of withdrawal) remains unaffected.
11. Receipt of the order
The customer will be notified of the day of receipt of the order as part of the confirmation of receipt.
12. Prices and shipping costs
All prices are total prices. They include all taxes including sales tax and duties but excluding shipping costs. You can find the shipping costs in our delivery terms.
13. Payment Methods
We accept the following payment methods: credit card, PayPal or bank transfer.
14. Credit check
We reserve the right to exclude payment on account after a credit check.
15. Due date / advance payment
If no other payment method has been agreed, the customer undertakes to pay the purchase price in full when the contract is concluded. The goods are only delivered after the amount has been received on our bank account.
16. Rücktrittsrecht / Widerrufsrecht
In Austria and Germany exist 2 different words for "right of withdrawal". Not relevant for English, therefore chapter left blank here.
17. No right of withdrawal
There is no right of withdrawal for goods that are manufactured according to customer specifications or that are clearly tailored to personal needs. There is no right of withdrawal for goods that can spoil quickly or whose expiration date would be exceeded quickly. There is no right of withdrawal for newspapers, magazines or magazines (with the exception of subscription contracts).
18. Right of withdrawal no longer applicable
For goods that are delivered sealed and are unsuitable for return for reasons of health or hygiene, the right of withdrawal does not apply if the goods have been unsealed after delivery.
For audio or video recordings such as CDs, DVDs etc. as well as for computer software that are delivered in a sealed package, the right of withdrawal does not apply if the goods have been unsealed after delivery. The right of withdrawal does not apply to goods which, due to their nature, have been inseparably mixed with other goods after delivery.
19. Implied warranties
The provisions on statutory warranty apply. The warranty period for the delivery of movable items is two years from the date of acceptance of the goods.
20. Customer service / warranty
Complaints based on statutory warranty claims or other complaints can be made using the contact details given in the imprint.
We do not provide any guarantees beyond the statutory warranty. The more detailed conditions of any manufacturer guarantees can be found with the respective goods.
22. Delivery period
Unless otherwise agreed, we deliver within 14 days of our confirmation of the concluded contract. When paying in advance, the delivery period begins when the amount is received on our bank account. We point out any deviating delivery times on the respective product page.
23. Retention of title
The goods remain our property until full payment.
24. Effect of retention of title
In the event of default in payment by the customer, we are entitled to assert our rights from the retention of title. It is agreed that the assertion of the reservation of title does not constitute a withdrawal from the contract, unless we expressly declare our withdrawal from the contract.
25. Contact details for customer complaints
Consumers also have the option to turn to the EU's online dispute resolution platform:
You can also submit your complaint directly to us at the following email address: email@example.com
Instruction on the right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.
To exercise your right of withdrawal, you must contact us
8010 Graz, Österreich
by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
Consequences of the withdrawal
If you withdraw from this contract, we will give you all payments that we have received from you, including delivery costs (with the exception of the additional costs that arise result from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which the notification of your cancellation of this contract has been received by us. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Model withdrawal form
If you want to cancel the contract, please fill out this form and send it back.
8010 Graz, Österreich
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only when notified on paper)
(*) Unzutreffendes streichen.